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Myopentrip

Privacy Policy

Last updated: 22 Sep 2026

At Myopentrip, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our travel e-commerce platform.

  • Account Information: Name, email address, phone number, and password upon registration
  • Profile Information: Profile photo, bio, travel preferences, and interests
  • Payment Information: Credit card details, billing address, and transaction history
  • Identity Verification: Government-issued ID for certain transactions and security purposes
  • Communication Data: Messages between users, customer service interactions, and reviews
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Activity Data: Pages visited, searches performed, bookings made, and time spent on the platform
  • Location Data: Geolocation information when you use location-based features
  • Cookies and Similar Technologies: We use cookies to improve your experience and analyze usage
  • Processing bookings for trips, experiences, and rentals
  • Facilitating communication between travelers and hosts
  • Processing payments and handling refunds
  • Providing customer support and resolving disputes
  • Analyzing usage patterns to enhance the user experience
  • Developing new features based on user preferences
  • Personalizing recommendations for trips, experiences, and rentals
  • Detecting and preventing fraud, spam, and abuse
  • Sending booking confirmations and reminders
  • Notifying you of material updates to our terms or policies
  • Delivering marketing communications (with your consent)
  • Responding to your questions and feedback
  • When you book a trip or rental, we share the necessary information with the host
  • Your public profile information is visible to other users
  • Reviews and ratings you submit are displayed publicly
  • Payment processors for secure transaction handling
  • Cloud hosting providers for data storage
  • Analytics services to improve our platform
  • Email service providers for communications
  • When required by law, court order, or government request
  • To protect our rights, property, or safety
  • To enforce our Terms of Service
  • In connection with a merger, acquisition, or sale of assets

We implement industry-standard security measures:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure server infrastructure with firewalls
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Employee training on data protection

We retain your personal information:

  • For as long as your account remains active
  • As required to comply with legal obligations
  • As needed to resolve disputes and enforce agreements
  • For tax, accounting, and regulatory requirements

You may request deletion of your data, subject to legal and contractual obligations.

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Update or correct inaccurate information
  • Erasure: Request deletion of your personal information
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing activities
  • Withdrawal of Consent: Opt out of marketing communications

To exercise these rights, contact us at [email protected].

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Understand how you interact with our platform
  • Deliver personalized content and recommendations
  • Measure advertising effectiveness

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Myopentrip is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Material changes will be communicated through:

  • Email notifications to registered users
  • Prominent notices on our platform
  • An updated effective date at the top of this policy

For questions, concerns, or requests regarding this Privacy Policy:

Email: [email protected]
Address: Myopentrip Privacy Team, Graha Mampang Lt.3 suite 305, Jl. Mampang Prpt. Raya No.KAV.100, RT.2/RW.1, Duren Tiga, Kec. Pancoran, Kota Jakarta Selatan, Jakarta, Indonesia 12760
Response Time: We aim to respond within 30 days

Myopentrip complies with Law No. 27 of 2022 on Personal Data Protection (UU PDP) in force in Indonesia. Under the UU PDP, we:

  • Obtain explicit consent before collecting your personal data
  • Disclose the purposes of data use clearly and transparently
  • Protect personal data with adequate security measures
  • Do not share personal data without consent, except as required by law
  • Delete personal data once the purpose of use is fulfilled or upon your request
  • Report data breaches to the authorities within 3x24 hours in the event of a leak

Under the UU PDP, you have the right to:

  • Access the personal data of yours that we manage
  • Rectify inaccurate or incomplete personal data
  • Erase your personal data under certain circumstances
  • Withdraw consent to the use of your personal data at any time
  • Object to the processing of certain data
  • Obtain a copy of your personal data in a structured format
  • Discontinue use of your personal data for direct marketing

If you believe your privacy rights have been violated, you may:

  • Contact us first at [email protected]
  • File a complaint with the Personal Data Protection Council of the Republic of Indonesia
  • Bring a claim before the local district court if the dispute remains unresolved

Under the UU PDP, sensitive personal data (biometrics, health, children's data, etc.) receives extra protection. We only process sensitive data:

  • With separate explicit consent
  • For the specific stated purposes
  • With stricter security measures

If your personal data is transferred outside Indonesia:

  • We ensure the destination country provides an equivalent level of data protection
  • Or we use adequate safeguards such as standard contractual clauses
  • You will be notified if your data is to be transferred abroad

Last Updated: March 31, 2026 In compliance with Indonesia's Personal Data Protection Law No. 27 of 2022