How to open a support ticket

A support ticket is a conversation with the Myopentrip team. It is not a host message. It is not product feedback.

How do I create a ticket?

1. Sign in as a customer.
2. Open Help Center, then Create Ticket.
3. Choose a category: Booking, Payment, Refund, Account, Host Verification, Listing, or Other.
4. Choose a product if it is relevant: general, trip, experience, or rental.
5. Write a subject (at most 200 characters) and a message (at most 5000 characters).
6. Include your booking if the problem is about an order.
7. Submit.

What happens after I send it?

The system can give an automatic answer. AI helps with triage first. A support agent continues the conversation. Operating hours can appear on the help page. Outside those hours, the ticket is still stored.

Ticket status can be: Open, AI Assisting, Waiting for Agent, Waiting for Customer, Resolved, or Closed. You can reply only while the ticket is still open.

Prepare the account email, booking code, ticket number, and a payment screenshot if it is relevant.