What booking statuses mean

Booking status and payment status are two different columns.

What do booking statuses mean?

• Pending: the booking is created and waits for the next step, usually payment.
• On process: the service is running after payment succeeded.
• Completed: the service is finished.
• Rescheduled: the date changed in the system. A customer does not change the date from the dashboard.
• Expired: time ended.
• Cancelled: cancelled.
• Refunded: money returned to the balance.

The process filter on the booking list shows paid bookings that are still on process.

You mark complete only when booking status is on process and payment is paid. Read the complete-booking article.

What do payment statuses mean?

• Pending: not paid yet.
• Paid: paid.
• Cancel: payment cancelled.
• Expired: the pay window ended.